Cloud & DevOps
Cloud architecture, CI/CD, containers, monitoring and backups for dependable operations.
Cloud & Integrations
Software Support and Maintenance After Launch
Updates, fixes, monitoring and continuous improvements for live applications.
Security updates
Regular patching of frameworks, libraries and servers.
Proactive monitoring
Uptime and error monitoring so issues are caught early.
Continuous improvement
A steady pipeline of enhancements based on feedback.
Overview
Support & Maintenance at Creer Infotech
Launch is the beginning of a product’s life, not the end. Operating systems change, dependencies need security updates, users request improvements and data grows. Our support and maintenance services keep your software secure, stable and improving.
We support applications we built and those built by others, after an initial review to understand the codebase and infrastructure.
Does Creer Infotech provide maintenance after launch?
Yes. We offer ongoing support and maintenance that includes bug fixes, security and dependency updates, monitoring, backups, performance improvements, OS and app-store compatibility updates and planned feature enhancements.
What you get
- Codebase and infrastructure review
- Support process and response targets
- Regular updates and backups
- Monthly maintenance report
- Enhancement roadmap
Benefits
Why Choose Our Support & Maintenance Services
Security updates
Regular patching of frameworks, libraries and servers.
Proactive monitoring
Uptime and error monitoring so issues are caught early.
Continuous improvement
A steady pipeline of enhancements based on feedback.
Clear communication
Ticket tracking and regular status updates.
Use cases
What We Build
01
Post-launch support for new applications
02
Taking over apps from previous vendors
03
Mobile OS compatibility updates
04
WordPress and Shopify maintenance
05
Performance optimisation
06
Small enhancements and change requests
Technologies
Tools & Technologies
All technologies we develop withSentryUptime monitoringGitHubJira
We recommend technologies based on your requirements, existing systems and long-term maintainability. See our full technology stack.
Our process
How We Deliver Support & Maintenance
Discover
Understand goals, users, workflows and constraints.
Plan
Define scope, architecture, milestones and estimates.
Design
Wireframes, UI design and clickable prototypes.
Develop
Iterative sprints with regular demos.
Test
Functional, device, performance and security testing.
Deploy
Launch, data migration and store submissions.
Support
Monitoring, updates and continuous improvement.
FAQ
Support & Maintenance FAQs
Can you maintain software built by another company?
Yes. We start with a review of the code, documentation and hosting to identify risks and agree a maintenance plan.
How do we request changes?
Through a shared ticketing process with priorities, so requests are tracked and you have visibility of progress.
Are response times guaranteed?
Response and resolution targets are defined in each maintenance agreement based on the criticality of your systems.
Explore more
Related Services
Software Modernization
Upgrade, re-platform or rebuild ageing applications in safe, phased steps.
WordPress Development
Custom themes, plugins and performance-tuned WordPress sites that are easy to manage.
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